Folkestone Pride customer privacy notice
 

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• How to complain

​

​

Contact details

Email: info@folkestonepride.org

​

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery and third party referrals:

• Names and contact details

• Gender

• Pronoun preferences

• Addresses

• Date of birth

• Information about work, home and living conditions

• Information about lifestyle, interests or personal history

• Information about income and financial needs for funding or personal budget support

• Website user information (including user journeys and cookie tracking)

• Information relating to compliments or complaints
   

We collect or use the following information to receive donations or funding and organise fundraising activities:

• Names and contact details

• Addresses
   

We collect or use the following personal information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Recorded images, such as photos or videos
   

We also collect or use the following information for service updates or marketing purposes:

• Racial or ethnic origin

• Sexual orientation information
   

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Information relating to health and safety (including incident investigation details and reports and accident book records)
   

We also collect or use the following information for dealing with queries, complaints or claims:

Lawful bases and data protection rights
 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website: https://ico.org.uk/for-the-public

​​

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
 

Our lawful bases for the collection and use of your data
 

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
   

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
   

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
   

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
   

Where we get personal information from

• Directly from you

• Charities or voluntary sector organisations

• Councils and other public sector organisations
   

How long we keep information

Details are kept on file for up to four years

​

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

​

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

​

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

​

Last updated 21/03/2025